Terms of Service

1. Acceptance of Terms

By accessing or using the Kasri platform (the "Service"), you agree to be bound by these Terms of Service ("Terms") and our Privacy Policy. If you are using the Service on behalf of a body corporate or association registered under the Unit Titles Act No. 16 of 2008, you represent that you have the authority to bind that entity. If you do not agree to these Terms, you may not access or use the Service.

2. Description of Service

Kasri provides a multi-tenant SaaS platform for Tanzanian housing associations, including tools for governance, treasury management, facilities management, and resident communication. The Service is operated by Mnemba Technologies Ltd, a company registered in the United Republic of Tanzania. Digital records, notices, and e-signatures facilitated through the Service are intended to operate consistently with the Electronic Transactions Act (Cap. 442).

3. Account Registration & Security

You must provide accurate, current, and complete information when creating an account. You are responsible for safeguarding your credentials and for all activity under your account. You must notify us immediately at [email protected] of any unauthorised use. We reserve the right to suspend accounts that violate these Terms or pose a security risk.

4. Roles & Permissions

The Service enforces role-based access control. Each role (chairman, treasurer, secretary, owner, tenant, vendor, etc.) carries a predefined set of permissions. Your association's administrators control role assignments. We are not liable for administrative actions taken by authorised users within your association.

5. Acceptable Use

You agree not to: (a) use the Service for any unlawful purpose or in violation of the laws of the United Republic of Tanzania; (b) attempt to bypass access controls, rate limits, or security mechanisms; (c) distribute malware, phishing content, spam, or any material that infringes third-party rights or is otherwise harmful, fraudulent, or deceptive; (d) interfere with the integrity or performance of the Service; (e) access or attempt to access another tenant's data; (f) use the Service to send unsolicited commercial electronic communications except where permitted by law and your association's authorised purposes. Violation may result in immediate account suspension.

6. Fees & Payment

Fees for the Service are outlined in your association's subscription agreement. All fees are stated in Tanzanian Shillings (TZS) or United States Dollars (USD) as agreed. Payments are processed through integrated payment gateways. Late payments may result in service suspension. All fees are non-refundable except as expressly stated in your agreement or as required by applicable Tanzanian law.

7. Data Protection (Tanzania PDPA)

Kasri processes personal data in accordance with the Personal Data Protection Act, 2022 of Tanzania and related regulations. For association workspace data, Kasri generally acts as a data processor on behalf of your association (the data controller). Our Privacy Policy and Data Processing Agreement describe the purposes, safeguards, retention, and your rights in more detail. Data subject requests (access, rectification, erasure, and related rights under the PDPA) may be exercised through your association or by contacting [email protected]. We aim to fulfil valid requests within the timelines required under Tanzanian law. Where cross-border processing occurs, we apply appropriate contractual and technical safeguards.

8. Electronic Communications

The Service may deliver operational notices by email, SMS, in-app message, or other electronic channels (for example payment receipts, security alerts, and association notices). By using the Service, you and your association authorise such service-related communications as necessary to operate the platform. Marketing or promotional messages, where offered, require clear consent and may be withdrawn at any time. We design communications practices to align with applicable requirements under Tanzanian electronic and postal communications law as administered by the Tanzania Communications Regulatory Authority (TCRA), including lawful use of messaging channels and respect for recipient consent. Associations remain responsible for the content of notices they authorise and for obtaining any member consents required for their own campaigns.

9. Data Retention & Deletion

We retain your data for the duration of your subscription plus a grace period as specified in your agreement and Privacy Policy. Upon termination, personal data is anonymised or deleted within 90 days unless Tanzanian legal retention obligations apply (including financial and audit records). Individual users may request erasure through their association or via our Data Deletion Request process, subject to lawful exceptions.

10. Intellectual Property

The Service, its code, design, branding, and underlying technology are the intellectual property of Mnemba Technologies Ltd. You receive a limited, non-exclusive, non-transferable licence to use the Service during your subscription term. Nothing in these Terms transfers ownership of any intellectual property. Content you or your association upload remains yours (or your association's), subject to the licence needed for us to host and process it to provide the Service.

11. Limitation of Liability

To the maximum extent permitted by Tanzanian law, Mnemba Technologies Ltd shall not be liable for indirect, incidental, special, consequential, or punitive damages arising from your use of the Service. Our total liability for any claim arising from these Terms is limited to the fees paid by you in the 12 months preceding the claim. This limitation does not apply to liability for fraud, gross negligence, or death or personal injury, or to any liability that cannot be excluded under Tanzanian law.

12. Termination

Either party may terminate the agreement as specified in your subscription contract. We may suspend or terminate your access immediately if you materially breach these Terms. Upon termination, your data will be handled in accordance with Section 9, our Privacy Policy, and our Data Processing Agreement.

13. Governing Law & Dispute Resolution

These Terms are governed by the laws of the United Republic of Tanzania. Any disputes arising from these Terms shall first be resolved through good-faith negotiation. If negotiation fails, disputes shall be referred to mediation in Dar es Salaam. Either party may seek injunctive or other relief from the courts of Tanzania. Nothing in these Terms limits any non-waivable statutory rights you may have under Tanzanian law.

14. Changes to These Terms

We may update these Terms from time to time. Material changes will be notified via email or through the Service at least 30 days in advance. Continued use after the effective date constitutes acceptance of the updated Terms, except where Tanzanian law requires a different form of consent.

15. Contact

For questions about these Terms, contact us at [email protected]. For privacy or data-protection matters, contact [email protected]. Write to Mnemba Technologies Ltd, Dar es Salaam, United Republic of Tanzania. Complaints about personal data handling may also be escalated to the Personal Data Protection Commission of Tanzania as described in our Privacy Policy.